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311 - How to Use AI In Your Business Without Losing Your Human Touch with Andrea Palacio

Season #2

Ever feel like keeping up with AI is a mountain you don’t have time to climb?

You’re not alone.

AI is transforming how we run our businesses, but it’s easy to get trapped in overwhelm, confusion, or frustration when it seems like everyone is shouting about the next best tool.

The truth?

You don’t need to figure it all out at once—or handle every repetitive task forever.

This episode is your invitation to reimagine your daily workflows.

Picture this: AI as a new team member quietly handling admin while you focus on what you do best.

Sounds tempting, right?

But how do you actually get started, and just as importantly, where should you not even bother?

I invited Andrea Palacio onto the show because she knows what it's really like to overhaul a business in chaos—while raising a young family, no less!

Andrea Palacio is the founder of Crewless, an AI business strategist who has helped countless service-based business owners free up hours every week and reclaim their time (she cut her own admin from 3 hours to 10 minutes a day).

Andrea’s approach is straight-talking, practical, and refreshingly down-to-earth.

Here’s a glimpse at what we get into:

  • What’s the difference between automation and AI? I ask Andrea Palacio to explain what AI does that ordinary systems can’t, and where you should start if your business already uses automations.

  • How do you pick the right AI tools (without sinking money and time into the wrong ones)? We talk about what really matters, how to avoid choice fatigue, and which single platform Andrea recommends for beginners.

  • Why do some people get more out of AI than others? Hint: It’s all about how you train your ‘AI team member’—and the mistakes you can skip.

  • What should never be handed over to AI? There are tasks in your business only you can do—Andrea shares how to draw the line.

Ready to trade overwhelm for more hours in your week?

This conversation is packed with practical wisdom and a good dose of honesty.

Let’s make AI work for us, not the other way around!

About our guest:

Andrea Palacio is the founder of Crewless and an AI business strategist. With a background in e-commerce and hands-on experience running service-based businesses, Andrea discovered the power of AI during a challenging time after purchasing a landscaping company. Overwhelmed by manual admin and customer service tasks, she explored automation and AI to reclaim her time and restore her business. Andrea built systems that cut admin work from three hours to just ten minutes a day and implemented AI agents that now handle everything from calls to bookings. Having navigated hiring struggles and business setbacks, she's passionate about helping other business owners identify and implement AI solutions that really work. Andrea specializes in automating repetitive, manual processes so women can focus on what matters most in their business and life. She's practical, down-to-earth, and shares her approach openly via social media. As a mom, entrepreneur, and traveler, Andrea believes in keeping things real and simple—AI is here to help, not to overwhelm. Connect with Andrea on Instagram for honest insights and easy ways to get started with AI in your business.

Connect with Andrea:

Business Website: https://runcrewless.com/

Instagram: https://www.instagram.com/andreapalacio/

LinkedIn: https://www.linkedin.com/in/andreapalacio/

Tiktok: https://www.tiktok.com/@ai.andreapalacio

Youtube Channel: https://www.youtube.com/@ai.andreapalacio

 

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About your host:

Jessica Osborn is a marketing strategist and positioning expert - helping online coaches become unmistakable leaders in their industry so they are consistently in demand for their services. With over 25 years in marketing and 15 years as a successful entrepreneur, she shares deep insights and timeless principles to help you grow a sustainable and profitable business that fits your version of an ideal lifestyle.

Learn more & book an intro call: https://jessicaosborn.com

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